Privacy Policy
Our Commitment to Your Privacy
At VirtualEra.AI, we believe in complete transparency about how we handle your information. This Privacy Policy explains our practices for collecting, using, and protecting your data when you use our artificial intelligence services, applications, and websites (collectively referred to as "Services"). This document is a binding agreement between you and EOI 24, Ltd. By accessing our Services, you acknowledge and agree to the practices described here. If these terms don't align with your preferences, please discontinue use of our Services.
1. Data Collection Practices
Essential Information You Provide
To deliver our AI services effectively, we collect: • Account Details: Your registration information and profile preferences • Interaction Data: Your conversations with our AI systems and customization choices • Payment Information: Processed securely through our authorized payment partners • Support Communications: Your interactions with our customer service team • Feature Usage: How you utilize specific AI capabilities and tools • Custom Configurations: Any AI model preferences or settings you establish
Technical Data We Gather
Our systems automatically collect: • Service Analytics: How you interact with our AI models • Technical Markers: Device signatures and connection data • Performance Metrics: System response times and model behavior • Usage Patterns: AI interaction frequency and feature utilization • Error Reports: Technical issues and service interruptions • Access Logs: Session duration and feature engagement This information helps us optimize our AI models and improve service reliability.
AI Learning Data
To improve our artificial intelligence systems, we collect: • Interaction Patterns: How users engage with our AI models • Response Quality: Accuracy and relevance of AI outputs • Model Performance: Processing efficiency and response patterns • Feature Effectiveness: Usage patterns of different AI capabilities • Error Patterns: Common issues and resolution paths This data is crucial for enhancing our AI systems while maintaining user privacy.
2. Using Your Information
Core Service Operations
We use your data to: • Train and improve our AI models • Personalize your AI interactions • Optimize response accuracy • Enhance service reliability • Debug technical issues • Prevent system abuse • Ensure service security
Service Enhancement
Your information helps us: • Develop new AI capabilities • Improve existing features • Create better user experiences • Optimize system performance • Research AI improvements • Generate usage insights • Enhance safety measures
3. AI Data Processing
Our artificial intelligence systems process your data with specific safeguards: • Anonymization: Personal identifiers are removed from AI training data • Segregation: Training data is separated from personal information • Security: Multiple layers of encryption and access controls • Privacy: AI models are designed with privacy-preserving techniques • Control: You can manage how your data is used for AI training • Transparency: Clear documentation of AI data usage • Compliance: Adherence to AI ethics and privacy standards
4. Data Protection Measures
Technical Safeguards
We implement robust security measures: • Advanced encryption for data transmission • Secure cloud storage with redundancy • Regular security audits and testing • Automated threat detection • Continuous monitoring systems • Access control protocols • Incident response procedures
Organizational Controls
Our internal practices include: • Staff security training • Data handling protocols • Access level management • Regular compliance reviews • Security certification maintenance • Vendor security assessments • Documentation requirements
5. Your Privacy Rights
Control Over Your Data
You have the right to: • Access your personal data • Correct inaccurate information • Request data deletion • Restrict processing • Export your data • Withdraw consent • Object to processing • Manage AI training preferences
Special Protections
We provide additional safeguards for: • EU/UK residents (GDPR compliance) • California residents (CCPA compliance) • Children's data (COPPA compliance) • Sensitive information • AI-generated content • Biometric data • Location information
6. AI Ethics and Governance
Our commitment to ethical AI includes: • Transparent AI decision-making processes • Regular AI bias assessments • Fair processing principles • User control over AI interactions • Clear AI usage documentation • Ethical AI development practices • Regular impact assessments We continuously review and update these practices to maintain high ethical standards in AI development and deployment.
7. Data Retention and Deletion
We maintain your information only as long as necessary: • Account data: Retained while account is active • Usage data: Kept for service improvement • AI training data: Retained as needed for model improvement • Technical logs: Stored for security purposes • Payment data: Retained per legal requirements You can request deletion of your data at any time, subject to legal retention requirements and technical limitations.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
EOI 24, Ltd
20 Wenlock Road, London, N1 7GU UK
Email: virtuale@eoi.group